Transform Your Customer Experience and 2.4X Your Business' Value

What if you could increase your business' value by 2.4X just by focusing on one of the six Loyalty Loop drivers?

Would you do it?

A couple of weeks ago, I had to call my cell phone provider to inquire about my bill.

I braced myself for an infuriating hour. Navigating phone trees, listening to light jazz, and wondering how many times the customer service team would transfer me from one rep to another. (Wanna bet how many times the customer service team would put me on "a brief" hold? Three? Six? Twelve?)

I anxiously hit the green call button on my iPhone and sat down, preparing for a long call.

Ring. Ring. Ring. "Hey Andrew...," the voice on the other end said.

Had I misdialed?

Where's that hold music?

Maybe I accidentally called a friend?

Nope. I'd reached a person. A real, live person!

I hung up the phone twelve minutes later. The number of times she placed me on hold? Zero. Times transferred? Zero. Minutes of light jazz? Zilch.

As I went back to work, I wondered: how DO they do it?

So, I started researching how my cell phone provider structures its customer experience and its impact on the bottom line.

Spoiler alert: my cell phone carrier is 2.4X more valuable than the nearest competitor.

What Loyalty Loop driver do they use? What company delivers such a stellar experience?

That's what we're breaking down (while I clean the toilet) on this week's Loyalty Loop.

Keep Watching...

Increase Your Email Subscribers By 55% - How One Company Fixed Their Lead Magnets

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The 4-Audience Approach to Launching a New Product or Service! - The Social Momentum Experiment

This week on the Loyalty Loop, I'll introduce you to a new launch method. One that builds consistent growth in interest instead of feeding our addiction to those campaign spikes. It's a strategy I'm trying with my latest book launch.

4 Ways to Create Higher Converting Landing Pages For B2B Businesses

Let's break down 4 simple ways to re-work your landing page forms to generate more, higher-quality, B2B leads, more often. The Secret: Remove Friction and Fix Your Forms!

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Title

Standout Moment of the Conference!

"Andrew's presentation on 'The Loyalty Loop' was exceptional! His engaging and humorous delivery, combined with profoundly relevant insights, left a lasting impact. It was a standout moment of our conference."

Judy Moreland

SVP/Director of Client Support & Training

It was like the clouds parted!

"Prior to Andrew's presentation, I spent most meetings asking, ""why is this taking so long?"" and ""why this way?!"" Then I attended Andrew's Cube of Creativity presentation, and holy crap! The clouds parted, and I heard angels singing. Andrew's keynote was immediately helpful, engaging, easy to grasp and applicable to different people with different functions and responsibilities. Thank you!"

Jen Brock

Associate Vice President for Marketing and Communications

Andrew Davis is the Real Deal!

"I haven’t talked to a person yet that didn’t love Andrew's presentation. He was a big hit, as expected! We especially appreciate all of the time he spent with our attendees. Andrew Davis is the real deal!"

Kelley Shannon

SVP, Marketing and Customer Engagement

Our audience was riveted...

"With his Cube of Creativity keynote, Andrew managed to combine MBA level insights, Broadway quality theatrics, and current day business issues into a thought-provoking, entertaining presentation. Our audience was riveted and his content was stuff of legends by the end of the conference. I've seen impressive keynote ratings before, but our discerning audience's reviews of Andrew were off the charts!"

Drew McLellan

CEO

"Andrew is a PHENOMENAL speaker!

"Andrew is a PHENOMENAL speaker! His session may honestly be the best I've ever attended. He keeps the audience engaged with the perfect blend of knowledge and showmanship. Even our backstage folks went out of their way to say how kind and professional he is."

Francesca McLin

Director of Content Strategy

Can’t wait to work with him again!

“Andrew’s energy and enthusiasm are contagious even for our audience of 100 CEOs. He ended the day with an excellent talk! Can’t wait to work with him again!”

Jim Schleckser

CEO

See Andrew Live & In-Person

See all of Andrew’s Appearances
Jul
13

Chicago, IL

Annual conference for the IJO which is an organization which only accepts jewelers with the highest ethical standards and superior professional integrity. IJO provides marketing and educational opportunities to members worldwide.

Jul
24

Sarasota, FL

Meeting for boat dealers who sell Bayliner, Trophy and Heyday boats.

Aug
12

Orlando, FL

In addition to networking with colleagues with a proven track record in the industry, attendees will hear from thought-leaders on the state of the RV industry.

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